| Document ID (ISN) | 112233 |
| CIS number |
11-0898 |
| ISSN - Serial title |
0267-8373 - Work and Stress |
| Year |
2011 |
| Convention or series no. |
|
| Author(s) |
Dijkstra M.T.M., Beersma B., Evers A. |
| Title |
Reducing conflict-related employee strain: The benefits of an internal locus of control and a problem-solving conflict management strategy |
| Bibliographic information |
2nd quarter 2011, p.167-184. Illus. Approx. 60 ref. |
| Internet access |
Reducing_conflict-related_employee_strain.pdf [in English]
|
| Abstract |
Workplace conflict is a potent stressor, but most previous research has focused on its effect on productivity and performance rather than on individual well-being. This cross-sectional study of 774 health care workers in the Netherlands examined the moderating roles of an individual's internal locus of control and a problem-solving conflict management strategy. It was found that employees' internal locus of control did moderate the relationship between experienced conflict at work and psychological strain, which was measured using a 13-item Dutch adaptation of the Occupational Stress Indicator. In addition, this moderation was mediated by the active conflict management strategy of problem solving; people with a more internal locus of control use a problem-solving conflict management strategy more often and, as a result, experience less psychological strain in cases of workplace conflict. Implications for conflict theory, for future research and for practice are discussed. |
| Descriptors (primary) |
mental attitude; human relations; mental health; character; health care personnel; stress factors; risk factors |
| Descriptors (secondary) |
Netherlands; subjective assessment; questionnaire survey; cross-sectional study; individual susceptibility |
| Document type |
D - Periodical articles |
| Subject(s) |
Commerce, services, offices
Psychology and sociology
|
| Broad subject area(s) |
Stress, psychosocial factors
|
| Browse category(ies) |
Health care services
Psychological factors
|
