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CISDOC database

Document ID (ISN)112233
CIS number 11-0898
ISSN - Serial title 0267-8373 - Work and Stress
Year 2011
Convention or series no.
Author(s) Dijkstra M.T.M., Beersma B., Evers A.
Title Reducing conflict-related employee strain: The benefits of an internal locus of control and a problem-solving conflict management strategy
Bibliographic information 2nd quarter 2011, p.167-184. Illus. Approx. 60 ref.
Internet access Reducing_conflict-related_employee_strain.pdf [in English]
Abstract Workplace conflict is a potent stressor, but most previous research has focused on its effect on productivity and performance rather than on individual well-being. This cross-sectional study of 774 health care workers in the Netherlands examined the moderating roles of an individual's internal locus of control and a problem-solving conflict management strategy. It was found that employees' internal locus of control did moderate the relationship between experienced conflict at work and psychological strain, which was measured using a 13-item Dutch adaptation of the Occupational Stress Indicator. In addition, this moderation was mediated by the active conflict management strategy of problem solving; people with a more internal locus of control use a problem-solving conflict management strategy more often and, as a result, experience less psychological strain in cases of workplace conflict. Implications for conflict theory, for future research and for practice are discussed.
Descriptors (primary) mental attitude; human relations; mental health; character; health care personnel; stress factors; risk factors
Descriptors (secondary) Netherlands; subjective assessment; questionnaire survey; cross-sectional study; individual susceptibility
Document type D - Periodical articles
Subject(s) Commerce, services, offices
Psychology and sociology
Broad subject area(s) Stress, psychosocial factors
Browse category(ies) Health care services
Psychological factors