|Document ID (ISN)||111678|
|ISSN - Serial title
||0169-8141 - International Journal of Industrial Ergonomics
|Convention or series no.
||Kihlstedt A., Hägg G.M.
||Checkout cashier work and counter design - Video movement analysis, musculoskeletal disorders and customer interaction
||2011, Vol.41, p.201-207. Illus. 19 ref.
||This study was conducted in order to analyse checkout cashiers' movements at a checkout counter during interaction with customers and the prevalence of work-related stress and musculoskeletal disorders in checkout cashiers. In one shop, six cashiers were videotaped during the workday and 50 cashiers from seven shops from the same chain of stores responded to a questionnaire. Cashier activities and movements, customer interaction and counter design issues were analysed from the video data. Prevalence of work-related stress and musculoskeletal disorders was obtained from the questionnaire. It was found that 76% of all items were manually turned or angled. With a better adjustment of the scanner and a standardised positioning of the barcode, many of these movements could be avoided. Furthermore the prevalence of musculoskeletal disorders was quite high (68% for the neck). The questionnaire results showed that many cashiers experienced stress. The behaviour of the customers was the major cause of stress. Other sources of stress arose from bad design or function of the computer system or other technical equipment.
||Sweden; supermarkets; musculoskeletal diseases; ergonomics; cashiers and ticket clerks; stress factors; risk factors
||repetitive work; posture recording; human behaviour; questionnaire survey; ergonomic evaluation; job study
||D - Periodical articles
||Commerce, services, offices
Psychology and sociology
Ergonomics and work organization
|Broad subject area(s)
||Occupational medicine, epidemiology
Stress, psychosocial factors