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Document ID (ISN)111495
CIS number 11-0252
ISSN - Serial title 0007-9952 - Cahiers de notes documentaires - Hygiène et sécurité du travail
Year 2010
Convention or series no. ND 2338-221-10
Author(s) Chatillon J., Trompette N.
Title Findings of a noise risk measurement campaign at telephone call centres and prevention solutions
Original title Résultats d'une campagne de mesure du risque bruit dans les centres d'appels téléphoniques et solutions de prévention [in French]
Bibliographic information Dec. 2010, No.221, p.25-34. Illus. 20 ref.
Internet access ND 2338-221-10.pdf [in French]
Abstract The daily exposure to noise was evaluated for over 100 telephone operators working in 21 call centres in France. The results of this measurement campaign show that the risk of exceeding statutory limits is well-founded but only rarely noted. Moreover, recurrent problems persist at telephone call centres: accidental acoustic shocks are rare, but are poorly tolerated by operators and ambient noise levels are too frequently incompatible with both intellectual work and acceptable telephone listening comfort. Prevention solutions include noise level limiters or acoustic protectors for acoustic shock attenuation and daily exposure limitation. It is shown that simple recommendations can lead to a significant reduction in the noise levels at such workplaces.
Descriptors (primary) France; premises; call centres; noise level measurement; sound absorption; sound attenuation
Descriptors (secondary) equipment layout; earphones; conditions of work; psychology of work organization; comfort assessment
Document type D - Periodical articles
Subject(s) Commerce, services, offices
Noise, hearing and vibration
Broad subject area(s) Physical hazards
Browse category(ies) Noise