|Document ID (ISN)||111422|
|ISSN - Serial title
|Convention or series no.
||Evaluation of the exposure to noise among call centre operators
||Avaliação da exposição ao ruído em operadores de teleatendimento [in Portuguese]|
||Mar. 2010, Vol.XXXI, No.364, p.64-81. Illus.
||The noise levels to which call centre operators are exposed have been measured using the criteria and recommendations of ISO standard 1104.
The measurements were made with a microphone placed in the ear of the operators or using a maniquin head and an ear simulator. The results indicate that operators are exposed to noise levels of 66 to 90 dB(A). The differences in values obtained between the field measurement and the simulation was overall of 2,3dB(A). Findings are discussed.
||noise level; call centres; exposure evaluation
||Brazil; noise level measurement; comparative study; tests on models
||D - Periodical articles
||Commerce, services, offices
Noise, hearing and vibration
|Broad subject area(s)