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CISDOC database

Document ID (ISN)111422
CIS number 11-0115
ISSN - Serial title Revista CIPA
Year 2010
Convention or series no.
Author(s) Gerges S.N.Y.
Title Evaluation of the exposure to noise among call centre operators
Original title Avaliação da exposição ao ruído em operadores de teleatendimento [in Portuguese]
Bibliographic information Mar. 2010, Vol.XXXI, No.364, p.64-81. Illus.
Abstract The noise levels to which call centre operators are exposed have been measured using the criteria and recommendations of ISO standard 1104. The measurements were made with a microphone placed in the ear of the operators or using a maniquin head and an ear simulator. The results indicate that operators are exposed to noise levels of 66 to 90 dB(A). The differences in values obtained between the field measurement and the simulation was overall of 2,3dB(A). Findings are discussed.
Descriptors (primary) noise level; call centres; exposure evaluation
Descriptors (secondary) Brazil; noise level measurement; comparative study; tests on models
Document type D - Periodical articles
Subject(s) Commerce, services, offices
Noise, hearing and vibration
Broad subject area(s) Physical hazards
Browse category(ies) Noise