|Document ID (ISN)||110949|
|Convention or series no.
||Chambel M.J., Castanheira F.
||Working in a call centre: From myths to reality
||Trabalhar num call center: Dos mitos Ó realidade [in Portuguese]|
||Editora RH, Lda., R. do Mercado 7,1800-271 Lisbon, Portugal, 2010. 118p. Illus. 164 ref. Price: EUR 13.12.
||This book presents an analysis of the working conditions and human resource management in call centers in Portugal and discusses how they can be developed to improve the quality of life of workers in this sector, and hence the performance and efficiency of enterprises in which they are employed.
||Portugal; call centres; conditions of work; psychology of work organization; stress factors
||work efficiency; depressive neurosis; psychology and sociology; human relations; job study; temporary workers; terms of employment
||E - Books, reports, proceedings
||Commerce, services, offices
|Broad subject area(s)
||Industries and occupations
||Psychology of work organization