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Document ID (ISN)110895
CIS number 10-0589
ISSN - Serial title 0815-6409 - Journal of Occupational Health and Safety - Australia and New Zealand
Year 2009
Convention or series no.
Author(s) Bentley T., Catley B., Gardner D., O'Driscoll M., Trenberth L., Cooper-Thomas H.
Title Perspectives on bullying in the New Zealand health and hospitality sectors
Bibliographic information Oct. 2009. Vol.25, No.5, p.363-373. 34 ref.
Abstract The objective of this exploratory study was to understand the perceptions of key representatives from the New Zealand health sector regarding bullying, and to compare these perceptions with those of the New Zealand hospitality sector. The study involved semi-structured qualitative group interviews and individual face-to-face interviews. For the health sector, bullying was reported to be fairly widespread across subsectors, while for the hospitality sector, bullying was associated with a number of critical areas, notably the kitchen. Perceived risk factors for bullying were mainly related to the social organization of work, including issues of hierarchy, resourcing and leadership. An absence of adequate reporting and poor human resources practices were identified as further organizational-level risk factors.
Descriptors (primary) New Zealand; health care personnel; hotel industry; risk factors; bullying
Descriptors (secondary) cooking; psychology of work organization; human relations; survey; role of management; role of supervisory staff; social aspects
Document type D - Periodical articles
Country / State or ProvinceNew Zealand
Subject(s) Commerce, services, offices
Broad subject area(s) Stress, psychosocial factors
Browse category(ies) Bullying and mobbing