|Document ID (ISN)||110830|
|ISSN - Serial title
||0003-6870 - Applied Ergonomics
|Convention or series no.
||Malakis S., Kontogiannis T., Kirwan B.
||Managing emergencies and abnormal situations in air traffic control: Taskwork strategies (Part I); Teamwork strategies (Part II)
||July 2010, Vol.41, No.4, p.620-627. Illus 34 ref. (part I); 628-635. Illus. 36 ref. (part II).
||A large body of research in air traffic control has focused on human errors in decision making while little attention has been paid to the cognitive strategies employed by controllers in managing abnormal situations. This study examines the cognitive strategies in taskwork and teamwork that enable controllers to become resilient decision-makers. Two field studies were carried out where novice and experienced controllers were observed in simulator training in emergency and unusual scenarios. A prototype model of taskwork and teamwork strategies in air traffic management was developed and its construct validity was tested in the context of the field studies, leading to the development of a generic model of Taskwork and Teamwork strategies in Emergencies in Air traffic Management (T(2)EAM). Difficulties experienced by novice controllers are discussed, together with strategies employed by experts to manage uncertainty and balance workload during emergencies.
||air traffic control; work organization; cooperation; stress factors; dangerous occurrences
||mental workload; human factors; human behaviour; psychology of work organization; emergency organization; inexperience
||D - Periodical articles
||Transport and communications
|Broad subject area(s)
Psychology of work organization
First aid and emergency organization