ILO Home
Go to the home page
Site map | Contact us Franšais | Espa˝ol

CISDOC database

Document ID (ISN)110830
CIS number 10-0430
ISSN - Serial title 0003-6870 - Applied Ergonomics
Year 2010
Convention or series no.
Author(s) Malakis S., Kontogiannis T., Kirwan B.
Title Managing emergencies and abnormal situations in air traffic control: Taskwork strategies (Part I); Teamwork strategies (Part II)
Bibliographic information July 2010, Vol.41, No.4, p.620-627. Illus 34 ref. (part I); 628-635. Illus. 36 ref. (part II).
Abstract A large body of research in air traffic control has focused on human errors in decision making while little attention has been paid to the cognitive strategies employed by controllers in managing abnormal situations. This study examines the cognitive strategies in taskwork and teamwork that enable controllers to become resilient decision-makers. Two field studies were carried out where novice and experienced controllers were observed in simulator training in emergency and unusual scenarios. A prototype model of taskwork and teamwork strategies in air traffic management was developed and its construct validity was tested in the context of the field studies, leading to the development of a generic model of Taskwork and Teamwork strategies in Emergencies in Air traffic Management (T(2)EAM). Difficulties experienced by novice controllers are discussed, together with strategies employed by experts to manage uncertainty and balance workload during emergencies.
Descriptors (primary) air traffic control; work organization; cooperation; stress factors; dangerous occurrences
Descriptors (secondary) mental workload; human factors; human behaviour; psychology of work organization; emergency organization; inexperience
Document type D - Periodical articles
Subject(s) Transport and communications
Broad subject area(s) Physiology, ergonomics
Browse category(ies) Mental workload
Psychology of work organization
Air transportation
First aid and emergency organization