Document ID (ISN) | 110464 |
CIS number |
10-0020 |
ISSN - Serial title |
1655-2199 - Newsbreak |
Year |
2009 |
Convention or series no. |
|
Author(s) |
Pascual C. |
Title |
Hello and goodbye |
Bibliographic information |
May-July 2009, p.25-30. Illus. |
Abstract |
This article discusses the conditions of work in call centres in the Philippines. Despite the relatively good salaries, the sector suffers from high rates of attrition. Having to work night shifts to communicate with customers in the Western hemisphere, high job demands and very low levels of control lead to stress and job dissatisfaction. |
Descriptors (primary) |
Philippines; call centres; conditions of work; psychology and sociology; stress factors |
Descriptors (secondary) |
shift work; night work; job dissatisfaction; labour turnover |
Document type |
D - Periodical articles |
Subject(s) |
Commerce, services, offices
|
Broad subject area(s) |
General safety, health and conditions of work Industries and occupations
|
Browse category(ies) |
Office work
|