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Document ID (ISN)110464
CIS number 10-0020
ISSN - Serial title 1655-2199 - Newsbreak
Year 2009
Convention or series no.
Author(s) Pascual C.
Title Hello and goodbye
Bibliographic information May-July 2009, p.25-30. Illus.
Abstract This article discusses the conditions of work in call centres in the Philippines. Despite the relatively good salaries, the sector suffers from high rates of attrition. Having to work night shifts to communicate with customers in the Western hemisphere, high job demands and very low levels of control lead to stress and job dissatisfaction.
Descriptors (primary) Philippines; call centres; conditions of work; psychology and sociology; stress factors
Descriptors (secondary) shift work; night work; job dissatisfaction; labour turnover
Document type D - Periodical articles
Subject(s) Commerce, services, offices
Broad subject area(s) General safety, health and conditions of work
Industries and occupations
Browse category(ies) Office work