|Document ID (ISN)||110464|
|ISSN - Serial title
||1655-2199 - Newsbreak
|Convention or series no.
||Hello and goodbye
||May-July 2009, p.25-30. Illus.
||This article discusses the conditions of work in call centres in the Philippines. Despite the relatively good salaries, the sector suffers from high rates of attrition. Having to work night shifts to communicate with customers in the Western hemisphere, high job demands and very low levels of control lead to stress and job dissatisfaction.
||Philippines; call centres; conditions of work; psychology and sociology; stress factors
||shift work; night work; job dissatisfaction; labour turnover
||D - Periodical articles
||Commerce, services, offices
|Broad subject area(s)
||General safety, health and conditions of work
Industries and occupations