|Document ID (ISN)||110416|
|ISSN - Serial title
||1232-1087 - International Journal of Occupational Medicine and Environmental Health
|Convention or series no.
||Merecz D., Drabek M., Mościcka A.
||Aggression at the workplace - Psychological consequences of abusive encounter with coworkers and clients
||3rd quarter 2009, Vol.22, No.3, p.243-260. 25 ref.
||The aim of the study was to evaluate the consequences of workplace aggression from coworkers and the public among nurses and public service workers in a Polish locality. Data on violent incidents, burnout, physical health, mental health and work satisfaction were obtained by means of questionnaires and subjected to multiple regression models. It was found that employees experiencing workplace aggression were less satisfied with work, showed symptoms of burnout and their general health was poorer. The effect of aggression by coworkers was stronger than that by the public. Aggression from the public usually resulted in compassion of peers, and it was perceived as the organizational problem that should be solved, while dealing with an aggressive co-worker was usually perceived as the employee's own problem, resulting in isolation and a sense of unfairness.
||Poland; psychology of work organization; government services; nursing personnel; violence; mental health
||human relations; job dissatisfaction; state of health; statistical evaluation; exposure evaluation; questionnaire survey; depressive neurosis
||D - Periodical articles
|Country / State or Province||Poland|
||Psychology and sociology
|Broad subject area(s)
||Stress, psychosocial factors
Violence and terrorism
Public and government services
Health care services
Psychology of work organization