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Document ID (ISN)110416
CIS number 09-1416
ISSN - Serial title 1232-1087 - International Journal of Occupational Medicine and Environmental Health
Year 2009
Convention or series no.
Author(s) Merecz D., Drabek M., Mościcka A.
Title Aggression at the workplace - Psychological consequences of abusive encounter with coworkers and clients
Bibliographic information 3rd quarter 2009, Vol.22, No.3, p.243-260. 25 ref.
Abstract The aim of the study was to evaluate the consequences of workplace aggression from coworkers and the public among nurses and public service workers in a Polish locality. Data on violent incidents, burnout, physical health, mental health and work satisfaction were obtained by means of questionnaires and subjected to multiple regression models. It was found that employees experiencing workplace aggression were less satisfied with work, showed symptoms of burnout and their general health was poorer. The effect of aggression by coworkers was stronger than that by the public. Aggression from the public usually resulted in compassion of peers, and it was perceived as the organizational problem that should be solved, while dealing with an aggressive co-worker was usually perceived as the employee's own problem, resulting in isolation and a sense of unfairness.
Descriptors (primary) Poland; psychology of work organization; government services; nursing personnel; violence; mental health
Descriptors (secondary) human relations; job dissatisfaction; state of health; statistical evaluation; exposure evaluation; questionnaire survey; depressive neurosis
Document type D - Periodical articles
Country / State or ProvincePoland
Subject(s) Psychology and sociology
Broad subject area(s) Stress, psychosocial factors
Browse category(ies) Mental health
Psychological factors
Violence and terrorism
Public and government services
Violence
Health care services
Psychology of work organization