|Document ID (ISN)||109056|
|Convention or series no.
||HSE Booklet INDG423
Health and Safety Executive
||Managing work-related violence in licensed and retail premises
||HSE Books, P.O. Box 1999, Sudbury, Suffolk CO10 2WA, United Kingdom, Oct. 2008. 15p.
||http://www.hse.gov.uk/pubns/indg423.pdf [in English]
||Aimed at owners and managers of retail and licensed premises, this booklet contains information and practical advice on how to assess and tackle the risk of violence to staff. The advice is based on interviews with persons who work in pubs, clubs and shops concerning their experience of tackling violence where they work, including measures that have helped combat the problem. Topics addressed: responsibilities of employers; hazard evaluation; reporting and recording of incidents; training of personnel; investigation into the causes of incidents.
||restaurants; United Kingdom; violence; hotel industry; risk factors; retail trade
||responsibilities of employers; analysis of accident causes; notification of occupational accidents; safety guides; hazard evaluation; safety and health training; case study
||F - Information notes, codes of practice, standards
|Country / State or Province||United Kingdom|
||Psychology and sociology
Commerce, services, offices
|Broad subject area(s)
||Stress, psychosocial factors
||Violence and terrorism
Hotels and restaurants