ILO Home
Go to the home page
Site map | Contact us Franšais | Espa˝ol

CISDOC database

Document ID (ISN)109056
CIS number 09-250
Year 2008
Convention or series no. HSE Booklet INDG423
Health and Safety Executive
Title Managing work-related violence in licensed and retail premises
Bibliographic information HSE Books, P.O. Box 1999, Sudbury, Suffolk CO10 2WA, United Kingdom, Oct. 2008. 15p.
Internet access [in English]
Abstract Aimed at owners and managers of retail and licensed premises, this booklet contains information and practical advice on how to assess and tackle the risk of violence to staff. The advice is based on interviews with persons who work in pubs, clubs and shops concerning their experience of tackling violence where they work, including measures that have helped combat the problem. Topics addressed: responsibilities of employers; hazard evaluation; reporting and recording of incidents; training of personnel; investigation into the causes of incidents.
Descriptors (primary) restaurants; United Kingdom; violence; hotel industry; risk factors; retail trade
Descriptors (secondary) responsibilities of employers; analysis of accident causes; notification of occupational accidents; safety guides; hazard evaluation; safety and health training; case study
Document type F - Information notes, codes of practice, standards
Country / State or ProvinceUnited Kingdom
Subject(s) Psychology and sociology
Commerce, services, offices
Broad subject area(s) Stress, psychosocial factors
Browse category(ies) Violence and terrorism
Retail industry
Hotels and restaurants