|Document ID (ISN)||108606|
|ISSN - Serial title
||0303-7657 - Revista brasileira de sa˙de ocupacional
|Convention or series no.
||Call centres: A 19th century factory in 21st century services
||Centrais de atendimento: a fßbrica do sÚculo XIX nos servišos do sÚculo XXI [in Portuguese]|
||2nd half 2006, Vol.31, No.114, p.7-18. 33 ref.
||This article discusses productivity and social relations issues in an occupation that has grown strongly in recent years, namely telemarketing. The drive to ensure high productivity requires work rhythms and hierarchical pressures that can cause deleterious working conditions. The article analyses not only the use of technology for improving work control and the role of management in increasing productivity, but also workers' responses towards these pressures.
||call centres; stress factors; conditions of work
||Brazil; role of management; labour-management relations; work efficiency
||D - Periodical articles
|Country / State or Province||Brazil|
||Commerce, services, offices
|Broad subject area(s)
Stress, psychosocial factors
||Mental stress and burnout