| Document ID (ISN) | 108242 |
| CIS number |
08-743 |
| ISBN(s) |
978-1-85604-613-8 |
| Year |
2007 |
| Convention or series no. |
|
| Author(s) |
Pantry S. |
| Title |
Managing stress and conflict in libraries |
| Bibliographic information |
Facet Publishing, 7 Ridgemount Street, London WC1E 7AE, United Kingdom, 2007. vii, 140p. 129 ref. Index. Price: GBP 29.95. |
| Abstract |
Tackling conflict and stress effectively is a legal responsibility for management. This book defines what constitutes a healthy and safe library working environment. It describes the reporting procedures leading to conflict resolution, enabling both the employee and the manager to decide whether or not there is a case for making a risk assessment that may lead to formal mediation. Topics addressed: current safety and health concerns; risk assessment procedure; the business case; taking action to solve interpersonal conflict; communication skills and training; support to be expected from the organization. Also included are case studies, a glossary of health and safety terms, and sources of further information, including relevant United Kingdom legislation. |
| Descriptors (primary) |
responsibilities of employers; United Kingdom; stress factors; libraries; psychology of work organization |
| Descriptors (secondary) |
human relations; psychology and sociology; human behaviour; economic aspects; role of management; role of workers' organizations; violence; glossary; hazard evaluation |
| Document type |
E - Books, reports, proceedings |
| Country / State or Province | United Kingdom |
| Subject(s) |
Psychology and sociology
Commerce, services, offices
|
| Broad subject area(s) |
Stress, psychosocial factors
|
| Browse category(ies) |
Mental stress and burnout
Psychology of work organization
Violence and terrorism
Psychological factors
|
