|Document ID (ISN)||108242|
|Convention or series no.
||Managing stress and conflict in libraries
||Facet Publishing, 7 Ridgemount Street, London WC1E 7AE, United Kingdom, 2007. vii, 140p. 129 ref. Index. Price: GBP 29.95.
||Tackling conflict and stress effectively is a legal responsibility for management. This book defines what constitutes a healthy and safe library working environment. It describes the reporting procedures leading to conflict resolution, enabling both the employee and the manager to decide whether or not there is a case for making a risk assessment that may lead to formal mediation. Topics addressed: current safety and health concerns; risk assessment procedure; the business case; taking action to solve interpersonal conflict; communication skills and training; support to be expected from the organization. Also included are case studies, a glossary of health and safety terms, and sources of further information, including relevant United Kingdom legislation.
||responsibilities of employers; United Kingdom; stress factors; libraries; psychology of work organization
||human relations; psychology and sociology; human behaviour; economic aspects; role of management; role of workers' organizations; violence; glossary; hazard evaluation
||E - Books, reports, proceedings
|Country / State or Province||United Kingdom|
||Psychology and sociology
Commerce, services, offices
|Broad subject area(s)
||Stress, psychosocial factors
||Mental stress and burnout
Psychology of work organization
Violence and terrorism