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CISDOC database

Document ID (ISN)108242
CIS number 08-743
ISBN(s) 978-1-85604-613-8
Year 2007
Convention or series no.
Author(s) Pantry S.
Title Managing stress and conflict in libraries
Bibliographic information Facet Publishing, 7 Ridgemount Street, London WC1E 7AE, United Kingdom, 2007. vii, 140p. 129 ref. Index. Price: GBP 29.95.
Abstract Tackling conflict and stress effectively is a legal responsibility for management. This book defines what constitutes a healthy and safe library working environment. It describes the reporting procedures leading to conflict resolution, enabling both the employee and the manager to decide whether or not there is a case for making a risk assessment that may lead to formal mediation. Topics addressed: current safety and health concerns; risk assessment procedure; the business case; taking action to solve interpersonal conflict; communication skills and training; support to be expected from the organization. Also included are case studies, a glossary of health and safety terms, and sources of further information, including relevant United Kingdom legislation.
Descriptors (primary) responsibilities of employers; United Kingdom; stress factors; libraries; psychology of work organization
Descriptors (secondary) human relations; psychology and sociology; human behaviour; economic aspects; role of management; role of workers' organizations; violence; glossary; hazard evaluation
Document type E - Books, reports, proceedings
Country / State or ProvinceUnited Kingdom
Subject(s) Psychology and sociology
Commerce, services, offices
Broad subject area(s) Stress, psychosocial factors
Browse category(ies) Mental stress and burnout
Psychology of work organization
Violence and terrorism
Psychological factors