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Document ID (ISN)107860
CIS number 08-270
ISBN(s) 978-2-89631-092-0
Year 2007
Convention or series no. RG-484
Author(s) St-Vincent M., Denis D., Gonella M., Trudeau R.
Title Prevention guide - Handling work and customer service in warehouse superstores
Original title Guide de prévention - Le travail de manutention et le service à la clientèle dans les magasins-entrepôts [in French]
Bibliographic information Institut de recherche Robert-Sauvé en santé et en sécurité du travail du Québec (IRSST), 505 boul. de Maisonneuve Ouest, Montreal (Quebec) H3A 3C2, Canada, 2007. Folder containing a guide (41p. Illus) and eight leaflets. Price: CAD 15.00. Downloadable version (PDF format) free of charge.
Internet access http://www.irsst.qc.ca/files/documents/PubIRSST/RG-484.pdf [in French]
Abstract Two ergonomic studies carried out in two major chain warehouse superstores characterized the physical and psychosocial risks to which workers are exposed. The aim of the first study was to better understand the handlers' activities, while the aim of the second was to obtain a more general picture of the work in these companies by analyzing the sales clerks' tasks. These studies showed that handlers have to deal with musculoskeletal constraints well as risks of falls and loss of balance, while the characteristics of customer service produce significant stress in sales clerks. These findings enabled the compiling of this practical guide on the prevention of work-related hazards in these environments.
Descriptors (primary) Quebec; warehouses; supermarkets; warehousing; conditions of work; service and sales workers; psychology and sociology
Descriptors (secondary) falls of persons; Canada; report; training material; stress factors; risk factors; musculoskeletal diseases
Document type C - Training manuals, audiovisual material
Country / State or ProvinceCanada
Subject(s) Commerce, services, offices
Broad subject area(s) Industries and occupations
Physiology, ergonomics
Mechanical hazards, transport
Browse category(ies) Psychological factors
Storage and warehousing
Retail industry