ILO Home
Go to the home page
Site map | Contact us Français | Español

CISDOC database

Document ID (ISN)107409
CIS number 07-1322
ISSN - Serial title 0007-9936 - Cahiers de médecine interprofessionnelle
Year 2007
Convention or series no.
Author(s) Alcouffe J., Bouchet H., Chaney C., Le Pache J., Manillier P., Montéléon P.Y.
Title Effects of external violence on musculoskeletal disorders among cashiers in stores selling mainly food in Ile-de France
Original title Effets des violences externes sur les troubles musculosquelettiques chez les hôtes et hôtesses de caisse dans la distribution à prédominance alimentaire en Ile-de-France [in French]
Bibliographic information 2nd Quarter 2007, Vol.47, No.2, p.129-138. 5 ref.
Abstract The objective of this study was to evaluate the impact of external violence on the occurrence of musculoskeletal diseases (MSDs) among supermarket cashiers, and to identify the factors that could possibly reduce this impact. It was carried out in 2006 in the form of a cross-sectional survey of supermarket cashiers in the Ile-de-France region of France by means of a questionnaire. 818 responses were received from 111 shops employing 2425 cashiers. The majority (86.4%) of the respondents were women. Nearly all respondants (95.5%) reported suffering from MSDs. Regression analysis showed that stress is a key risk factor of MSDs. External violence was also found to be an important risk factor of stress. Correlations between various locations of MSDs and the frequency of unpleasant or violent incidents with customers were observed.
Descriptors (primary) France; supermarkets; musculoskeletal diseases; violence; risk factors; women; cashiers, tellers and related clerks; stress factors
Descriptors (secondary) human relations; statistical evaluation; cross-sectional study; questionnaire survey
Document type D - Periodical articles
Country / State or ProvinceFrance
Subject(s) Psychology and sociology
Commerce, services, offices
Broad subject area(s) Stress, psychosocial factors
Occupational medicine, epidemiology
Browse category(ies) Mental stress and burnout
Diseases of the musculoskeletal system
Retail industry
Violence and terrorism