ILO Home
Go to the home page
Site map | Contact us Français | Español

CISDOC database

Document ID (ISN)107136
CIS number 07-1247
Year 2006
Convention or series no.
Author(s) Leroy J.F., Faulx D., Devacht I., Antonissen D.
Title Acting against relational suffering at work - Manual for persons having to resolve conflicts, bullying and abuse of authority at work
Original title Agir sur les souffrances relationnelles au travail - Manuel de l'intervenant confronté aux situations de conflit, de harcèlement et d'emprise au travail [in French]
Van meningsverschil tot hyperconflict - Gids voor wie beroepsmatig tussenkomt geconfronteerd wordt met conflicten en grensoverschrijdend gedrag op het werk [in Dutch]
Bibliographic information Service public fédéral Emploi, Travail et Concertation sociale, rue Ernest Blerot 1, 1070 Bruxelles, Belgium, 2006. 147p. Illus. Bibl.ref.
Internet access [in French] [in Dutch]
Abstract Relational suffering at work includes extreme conflicts, bullying, sexual harassment and violence. This guide is the result of a research programme in the course of which various methodological approaches were used. The first chapter covers concepts, phenomena and the various phases in the development of a conflict. Next, the means of prevention of these problems is addressed, together with four major intervention approaches (support discussion, mediation, group interventions and coaching). A final chapter is devoted to good practices.
Descriptors (primary) human relations; bullying; violence; psychology and sociology; sexual harassment
Descriptors (secondary) responsibilities of employers; Belgium; role of supervisory staff; role of management; human behaviour
Document type E - Books, reports, proceedings
Country / State or ProvinceBelgium
Subject(s) Psychology and sociology
Broad subject area(s) Stress, psychosocial factors
Browse category(ies) Psychological factors
Sexual harassment
Bullying and mobbing
Violence and terrorism