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Document ID (ISN)107003
CIS number 07-1233
ISSN - Serial title 0007-9936 - Cahiers de médecine interprofessionnelle
Year 2006
Convention or series no.
Author(s) Alcouffe J., Chaney C., Le Pache J., Manillier P., Montéléon P.Y.
Title External violence at work among cashiers of hypermarkets, supermarkets and convenience stores in Ile-de-France
Original title La violence externe au travail chez les hôtes et hôtesses de caisses dans la grande distribution, les supérettes et les mini libres-services en Ile-de-France [in French]
Bibliographic information 3rd quarter 2006, Vol.46, No.3, p.335-345. Illus. 17 ref.
Abstract The objective of this cross-sectional study was to describe and evaluate the frequency of external violence inflicted on supermarket cashiers. It involved a questionnaire survey administered by 63 occupational physicians among 1325 supermarket employees in the Greater Paris region. The sample consisted mostly of women (88%), of average age 32 years. Practically all employees (94%) declared having been subjected to at least one type of violence: armed robbery (7.8%), blows and injuries (3.9%), aggressive behaviour (34.2%), verbal violence (63.0%), abuse (84.1%) and shouting in the queue (81.5%). When occurring repeatedly, these events may cause various pathologies. Other findings are discussed.
Descriptors (primary) supermarkets; violence; cashiers and ticket clerks; retail trade
Descriptors (secondary) France; frequency rates; women; cross-sectional study
Document type D - Periodical articles
Country / State or ProvinceFrance
Subject(s) Commerce, services, offices
Broad subject area(s) Stress, psychosocial factors
Browse category(ies) Violence and terrorism
Retail industry