|Document ID (ISN)||107003|
|ISSN - Serial title
||0007-9936 - Cahiers de médecine interprofessionnelle
|Convention or series no.
||Alcouffe J., Chaney C., Le Pache J., Manillier P., Montéléon P.Y.
||External violence at work among cashiers of hypermarkets, supermarkets and convenience stores in Ile-de-France
||La violence externe au travail chez les hôtes et hôtesses de caisses dans la grande distribution, les supérettes et les mini libres-services en Ile-de-France [in French]|
||3rd quarter 2006, Vol.46, No.3, p.335-345. Illus. 17 ref.
||The objective of this cross-sectional study was to describe and evaluate the frequency of external violence inflicted on supermarket cashiers. It involved a questionnaire survey administered by 63 occupational physicians among 1325 supermarket employees in the Greater Paris region. The sample consisted mostly of women (88%), of average age 32 years. Practically all employees (94%) declared having been subjected to at least one type of violence: armed robbery (7.8%), blows and injuries (3.9%), aggressive behaviour (34.2%), verbal violence (63.0%), abuse (84.1%) and shouting in the queue (81.5%). When occurring repeatedly, these events may cause various pathologies. Other findings are discussed.
||supermarkets; violence; cashiers and ticket clerks; retail trade
||France; frequency rates; women; cross-sectional study
||D - Periodical articles
|Country / State or Province||France|
||Commerce, services, offices
|Broad subject area(s)
||Stress, psychosocial factors
||Violence and terrorism