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Document ID (ISN)106204
CIS number 07-248
Year 2005
Convention or series no. Fiche pratique n°17
Author(s) Bertin J., Fraix N., Paljkovic G., Sasso M.O.
Title Workload, absenteeism and occupational weariness
Original title Charge, absentéisme et usure au travail [in French]
Bibliographic information Agence Nationale pour l'Amélioration des Conditions de Travail, 4, quai des Etroits, 69321 Lyon Cedex 05, France, Mar. 2005. 6p. Illus. 17 ref.
Internet access [in French]
Abstract This information sheet presents examples of methods adopted by enterprises for addressing issues of absenteeism, excessive workload, stress, violence and burnout. Sectors covered include a call centre, a vocational training centre, health care institutions and a local government administration.
Descriptors (primary) sickness absenteeism; stress factors; psychology of work organization; mental workload
Descriptors (secondary) case study; bullying; France; depressive neurosis; call centres; fatigue; government services; conditions of work; educational institutions; health care personnel; violence; data sheet; psychology and sociology
Document type F - Information notes, codes of practice, standards
Country / State or ProvinceFrance
Subject(s) Psychology and sociology
Broad subject area(s) Stress, psychosocial factors
Browse category(ies) Mental stress and burnout
Mental workload
Psychology of work organization
Violence and terrorism
Bullying and mobbing
Psychological factors