| Document ID (ISN) | 105404 |
| CIS number |
06-851 |
| ISSN - Serial title |
0007-9936 - Cahiers de médecine interprofessionnelle |
| Year |
2005 |
| Convention or series no. |
Fiche médico-professionnelle N°50
|
| Author(s) |
Boulanger G., Grabiaud M.H., Sauvagère J., Vilaine C. |
| Title |
Call centre operator |
| Original title |
L'opérateur de centres d'appels [in French] |
| Bibliographic information |
2005, Vol.45, No.4, 2p. Insert. |
| Abstract |
Contents of this occupational information sheet on the job of call centre operator: definition; characteristics of the job; description of the tasks carried out; exposures and constraints; health effects; collective and individual protective measures; regulations; medical supervision. |
| Descriptors (primary) |
call centres; health hazards; stress factors; conditions of work |
| Descriptors (secondary) |
lighting; legal aspects; physical workload; data sheet; work aptitude; risk factors; medical supervision; mental workload |
| Document type |
D - Periodical articles |
| Country / State or Province | France |
| Subject(s) |
Commerce, services, offices
|
| Broad subject area(s) |
Industries and occupations
|
| Browse category(ies) |
Mental stress and burnout
|
