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Document ID (ISN)105033
CIS number 06-744
ISSN - Serial title 0829-0369 - Travail et santÚ
Year 2005
Convention or series no.
Author(s) Trudeau R., St-Vincent M., Denis D., Imbeau D.
Title Serving clients in the retail industry - A source of stress
Original title Servir les clients dans le commerce de dÚtail: une source de stress [in French]
Bibliographic information Sep. 2005, Vol.21, No.3, p.26-31. 8 ref.
Abstract Warehouse stores constitute an important segment of the retail sector in North America, including Canada. Warehouse store workers responsible for selling are required both to serve customers and to carry out manual handling tasks. This article summarizes the findings of a survey on working conditions and stress factors among workers of a large chain of warehouse stores in Quebec. Data were collected by means of questionnaires, video recordings and interviews. Findings are discussed and various improvements are proposed.
Descriptors (primary) Quebec; warehouses; stress factors; conditions of work; retail trade; sales forces
Descriptors (secondary) questionnaire survey; Canada
Document type D - Periodical articles
Country / State or ProvinceCanada
Subject(s) Psychology and sociology
Commerce, services, offices
Broad subject area(s) Stress, psychosocial factors
Industries and occupations
Browse category(ies) Mental stress and burnout
Storage and warehousing
Retail industry