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Document ID (ISN)103745
CIS number 04-743
Year 2001
Convention or series no.
Author(s) Borges L.H.
Ministério do Trabalho e Emprego
Title Sociability, psychological suffering and repetitive strain injury among bank tellers
Original title Sociabilidade, sofrimento psíquico e lesões por esforços repetitivos entre caixas bancários [in Portuguese]
Bibliographic information Fundacentro, Rua Capote Valente 710, São Paulo, SP 05409-002, Brazil, 2001. 180p. 67 ref. Price: BRL 15.00.
Abstract This thesis explores the relationship between work organization for repetitive tasks, social relations at work, psychological suffering and repetitive strain injuries among bank tellers. Starting from the hypothesis that the type of work organization for repetitive tasks causes certain types of social relationships to develop which in turn give rise to psychological suffering and strain injuries, it was shown that strong associations exist between psychological suffering, repetitive strain injury and strenuous working conditions. Sociability is mainly characterized by the type of hierarchical organization.
Descriptors (primary) human relations; Brazil; neuropsychic stress; repetitive strain injury; psychology of work organization; conditions of work; repetitive work
Descriptors (secondary) banking and insurance; work organization; cashiers and ticket clerks; stress evaluation; stress factors; thesis
Document type E - Books, reports, proceedings
Country / State or ProvinceBrazil
Subject(s) Commerce, services, offices
Broad subject area(s) Stress, psychosocial factors
Browse category(ies) Mental stress and burnout
Psychology of work organization
Psychological factors
Diseases of the musculoskeletal system