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Document ID (ISN)103257
CIS number 04-392
ISBN(s) 3-86509-203-9
Year 2004
Convention or series no. Tb 137
Author(s)
Bundesanstalt fŘr Arbeitsschutz und Arbeitsmedizin
Title Mental stress in the service sector - Example of the retail sector
Original title Psychische Belastung in der Dienstleistungsbranche - am Beispiel Einzelhandel [in German]
Bibliographic information Wirtschaftsverlag NW, Postfach 10 11 10, 27511 Bremerhaven, Germany, 2004. 97p. Illus. Bibl.ref. Price: EUR 11.00.
Internet access http://www.baua.de/info/tb04_05/tb137.pdf [in German]
Abstract Proceedings of a workshop on mental stress in the retail trade held in Dresden, Germany, on 1st October 2003. Topics covered: mental stress and "sentimental work" in selling activities; conditions of work of employees in the food retail sector; new demands in sales jobs; occupational health hazards and exposure assessment methods; development of an instrument for analysing, evaluating and deriving organizational measures.
Descriptors (primary) Germany; mental stress; retail trade; conditions of work
Descriptors (secondary) human relations; depressive neurosis; psychology of work organization; exposure evaluation; conference; stress factors; health hazards; qualifications; job study
Document type E - Books, reports, proceedings
Country / State or ProvinceGermany
Subject(s) Commerce, services, offices
Broad subject area(s) Stress, psychosocial factors
Industries and occupations
Browse category(ies) Retail industry
Mental stress and burnout