| Document ID (ISN) | 103257 |
| CIS number |
04-392 |
| ISBN(s) |
3-86509-203-9 |
| Year |
2004 |
| Convention or series no. |
Tb 137
|
| Author(s) |
Bundesanstalt für Arbeitsschutz und Arbeitsmedizin |
| Title |
Mental stress in the service sector - Example of the retail sector |
| Original title |
Psychische Belastung in der Dienstleistungsbranche - am Beispiel Einzelhandel [in German] |
| Bibliographic information |
Wirtschaftsverlag NW, Postfach 10 11 10, 27511 Bremerhaven, Germany, 2004. 97p. Illus. Bibl.ref. Price: EUR 11.00. |
| Internet access |
http://www.baua.de/info/tb04_05/tb137.pdf [in German]
|
| Abstract |
Proceedings of a workshop on mental stress in the retail trade held in Dresden, Germany, on 1st October 2003. Topics covered: mental stress and "sentimental work" in selling activities; conditions of work of employees in the food retail sector; new demands in sales jobs; occupational health hazards and exposure assessment methods; development of an instrument for analysing, evaluating and deriving organizational measures. |
| Descriptors (primary) |
Germany; mental stress; retail trade; conditions of work |
| Descriptors (secondary) |
human relations; depressive neurosis; psychology of work organization; exposure evaluation; conference; stress factors; health hazards; qualifications; job study |
| Document type |
E - Books, reports, proceedings |
| Country / State or Province | Germany |
| Subject(s) |
Commerce, services, offices
|
| Broad subject area(s) |
Stress, psychosocial factors
Industries and occupations
|
| Browse category(ies) |
Retail industry
Mental stress and burnout
|
