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Document ID (ISN)102887
CIS number 03-1990
ISBN(s) 92-2-113740-6
Year 2003
Convention or series no. ILO Sectoral Activities Working Paper No.WP.200
Author(s) Giga S.I., Hoel H., Cooper C.L.
Title Violence and stress at work in the postal sector
Bibliographic information ILO Publications, International Labour Office, 1211 Genève 22, Switzerland, 2003. vii, 24p. 52 ref.
Internet access [in English]
Abstract Postal service providers have traditionally operated in non-competitive, monopolistic, highly unionized environments aimed at providing a social service without any obligation for long-term financial viability. Globalization, deregulation, new technology and changing customer needs have demanded major changes not only to the products and services that these organizations provide, but also more fundamentally to the way they function. These unremitting changes over the past couple of decades have strained relationships between managers, employees and employee representatives and have given rise to job insecurity, dissatisfaction and conflict among the work force. This working paper examines the issue of violence and stress at work in the postal sector. Contents: sector-specific environment as originator of violence and stress at work; scope of violence and stress in the portal sector and their impact the sector and its workforce; causes of workplace violence and stress in the sector; information collection and reporting on violence and stress; illustrative cases of violence and stress in the sector; prevention, reduction, management and coping strategies.
Descriptors (primary) ILO; violence; stress factors; postal services
Descriptors (secondary) literature survey; human relations; work organization; report; bullying; plant safety and health organization; mental workload; call centres; human behaviour; conditions of work; role of workers' organizations; dogs
Document type E - Books, reports, proceedings
Country / State or ProvinceUnited Kingdom; ILO
Subject(s) Commerce, services, offices
Broad subject area(s) Stress, psychosocial factors
Browse category(ies) Mental stress and burnout
Communications industry
Bullying and mobbing
Violence and terrorism