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Document ID (ISN)102840
CIS number 03-1995
ISBN(s) 92-2-115288-X (En); 92-2-215288-3 (fr); 92-2-315288-7 (es)
Year 2004
Convention or series no.
Title Workplace violence in services sectors and measures to combat this phenomenon
Original title Violence au travail dans le secteur des services et moyens de combattre le phénomène [in French]
La violencia en el trabajo en el sector de servicios y medidas para combatir este fenómeno [in Spanish]
Bibliographic information ILO Publications, International Labour Office, 1211 Genève 22, Switzerland, 2004. xv, 30p. Price: CHF 20.00; USD 14.95; GBP 8.95; EUR 15.00.
Abstract Violence at work is a threat to productivity and decent work. This ILO code of practice responds to the needs of millions of workers affected by violence in the service sector in industrialized and developing countries. It provides general guidance to develop practical responses to violence at work, to promote dialogue, consultation and negotiation among governments, employers and workers, and to draft national laws, policies and programmes of action.
Descriptors (primary) ILO; violence; services
Descriptors (secondary) responsibilities of employers; responsibilities of employees; notification of occupational accidents; legal aspects; work efficiency; psychology of work organization; conditions of work; hazard evaluation; plant safety organization; role of government; medical prevention and treatment; directive; safety training in industry; role of supervisory staff; workers' participation; ethics; national organization
Document type F - Information notes, codes of practice, standards
Country / State or ProvinceILO
Subject(s) Commerce, services, offices
Broad subject area(s) Stress, psychosocial factors
Browse category(ies) Workers' participation
Violence
Violence and terrorism