| Document ID (ISN) | 102813 |
| CIS number |
03-1697 |
| ISBN(s) |
92-2-115215-4 |
| Year |
2003 |
| Convention or series no. |
|
| Author(s) |
Rosskam E., Drewczynski A., Bertolini R. |
| Title |
The insecurities of service: Airport check-in workers |
| Bibliographic information |
ILO Publications, International Labour Office, 1211 Genève 22, Switzerland, 2003. x, 61p. Illus. 21 ref. |
| Internet access |
http://www.ilo.org/public/english/protection/ses/download/docs/airport.pdf [in English]
|
| Abstract |
This study examines the occupational health and safety issues of airport check-in work together with the impact of current management practices and work organization on workers' health. It was conducted in Canada and Switzerland at three airports equipped with workstations considered to be representative of airport designs worldwide. The study involved the collection of data by means of questionnaires, interviews and job observations, and the analysis of compensation records. High rates of musculoskeletal injury were observed, resulting from handling of baggage, awkward postures, and the prolonged work on computers in a constrained space. Other hazards include violence, work scheduling, environmental conditions, and uneven workload distribution. Several recommendations are made in view of improving working conditions for check-in workers. |
| Descriptors (primary) |
ILO; musculoskeletal diseases; airports; women; air transport; risk factors; conditions of work |
| Descriptors (secondary) |
Canada; violence; workplace design; manual lifting; work posture; sitting posture; computer terminals; ergonomics; work time schedules; manual handling; man-computer interfaces; questionnaire survey; workload assessment; job study; workmen's compensation; Switzerland |
| Document type |
E - Books, reports, proceedings |
| Country / State or Province | ILO |
| Subject(s) |
Transport and communications
|
| Broad subject area(s) |
Industries and occupations
|
| Browse category(ies) |
Air transportation
Violence and terrorism
Diseases of the musculoskeletal system
|
