| Document ID (ISN) | 102520 |
| CIS number |
03-1996 |
| Year |
2003 |
| Convention or series no. |
MEVSWS/2003/11
|
| Title |
Code of practice on workplace violence in services sectors and measures to combat this phenomenon |
| Original title |
Recueil de directives pratiques sur la violence au travail dans le secteur des services et mesures visant à combattre ce phénomène [in French]
Repertorio de recomendaciones prácticas sobre la violencia en el lugar de trabajo en el sector de los servicios y medidas para combatirla [in Spanish] |
| Bibliographic information |
ILO Publications, International Labour Office, 1211 Genève 22, Switzerland, 2003. x, 20p. |
| Internet access |
http://www.ilo.org/public/english/dialogue/sector/techmeet/mevsws03/mevsws-cp.pdf [in English]
http://www.ilo.org/public/french/dialogue/sector/techmeet/mevsws03/mevsws-cp.pdf [in French]
http://www.ilo.org/public/spanish/dialogue/sector/techmeet/mevsws03/mevsws-cp.pdf [in Spanish]
|
| Abstract |
The present code of practice on workplace violence in the service sector and on measures to combat this phenomenon was drawn up by a Meeting of Experts held in Geneva from 8 to 15 October 2003. The Meeting was composed of 12 experts nominated by governments, 12 experts nominated by employers and 12 experts nominated by workers. This code is not a legally binding instrument and is not intended to replace national laws and regulations. The practical recommendations of this publication have been designed to provide guidance to ILO constituents and all those responsible for addressing workplace violence in the service sector. It is based on an analysis of the extent, nature and causes of workplace violence in public and private services. It identifies the roles and responsibilities of governments, employers and workers. The code promotes a proactive approach to prevention, based on occupational safety and health management systems. |
| Descriptors (primary) |
ILO; plant safety and health organization; violence; services |
| Descriptors (secondary) |
role of government; responsibilities; directive; legislation |
| Document type |
F - Information notes, codes of practice, standards |
| Country / State or Province | ILO |
| Subject(s) |
Psychology and sociology
|
| Broad subject area(s) |
Stress, psychosocial factors
|
| Browse category(ies) |
Violence
Violence and terrorism
|
