|Document ID (ISN)||102227|
|ISSN - Serial title
||0212-1050 - Mapfre seguridad
|Convention or series no.
||Gracia Camón D.Á.
||Objective criteria for the evaluation of the workload resulting from psychosocial and organizational factors
||Criterios objetivos para la evaluación de la carga de trabajo derivada de factores psicosociales y organizacionales [in Spanish]|
||2nd Quarter 2003, Vol.23, No.90, p.29-37. Illus.
||The purpose of this research was to develop a computer-based tool for the objective evaluation of the mental workload resulting from psychosocial and organizational factors. The study focussed on two occupations, professors and telephone operators. This article describes the approach used for the detailed analysis of the jobs so as to highlight risk factors (psychological, organizational, social and relating to the layout of the premises). Two mental workload evaluation tools were developed as a result of this analysis, one for the university professors and the other for the telephone operators. They enable the evaluation of the hazards inherent to the job and to propose prevention measures.
||mental workload; call centres; teaching; risk factors; psychology and sociology
||workplace design; occupational psychology; computer applications; workload assessment; description of technique; ergonomics
||D - Periodical articles
|Country / State or Province||Spain|
|Broad subject area(s)
||Stress, psychosocial factors
Teaching and educational institutions