| Document ID (ISN) | 101293 |
| CIS number |
03-451 |
| ISSN - Serial title |
0339-6517 - Documents pour le médecin du travail |
| Year |
2002 |
| Convention or series no. |
DMT 92 TF 120
|
| Author(s) |
Estryn-Béhar M., Milanini G., Blanco E., Bonnet S. |
| Title |
Ergonomic study preceding the change in the layout of the medical secretariat of a clinic |
| Original title |
Etude ergonomique préalable au réaménagement du secrétariat médical d'une clinique [in French] |
| Bibliographic information |
4th Quarter 2002, No.92, p.369-376. Illus. 3 ref. |
| Abstract |
The quality of reception is an important aspect of the functioning of a private surgical and medical clinic. Several ergonomic studies involving health care personnel have been carried out in hospital settings. However, little attention has been paid to the administration services that receive the patients, despite the fact that their conditions of work have a direct bearing on the relationship between the patients and the institution. This article describes an ergonomic study carried out in the medical secretariat of a private clinic. Work involved job studies and data collection, followed by the analysis of the data and of proposals submitted by the staff. It resulted in a new design involving a total change in the layout of the work premises. |
| Descriptors (primary) |
France; reception; ergonomic evaluation; hospitals; office work |
| Descriptors (secondary) |
workplace design; equipment layout; workers' participation; premises; job study; conditions of work |
| Document type |
D - Periodical articles |
| Country / State or Province | France |
| Subject(s) |
Commerce, services, offices
|
| Broad subject area(s) |
Physiology, ergonomics
|
| Browse category(ies) |
Health care services
Psychological factors
Workers' participation
Office work
|
