How to deliver and administer virtual training

Capacitating State institutions on virtual training

A two-day course for master trainers of the State Ministry of Foreign Employment Promotion & Market Diversification (SMFEP&MD) on 21 and 22 February 2022.

With the aim of strengthening and enhancing the technological capacity of the master trainers of the State Ministry to deliver virtual training to other government officers who work in the field, a capacity-building course was organised by the ILO’s Safe Labour Migration Project (Phase IV), supported by the Swiss Agency for Development and Cooperation. The objective is to strengthen government service delivery to migrant workers and their families.

Prior to designing the training plan, a rapid capacity assessment, via an online questionnaire, was conducted for the master trainers to understand their knowledge gaps and expectations. Further, the master trainers were tasked with preparing a short video of themselves conducting a virtual presentation. Responses to the questionnaire along with the sample videos were analyzed prior to design of the training plan. 33 master trainers of the State Ministry, out of whom 16 are female officers, participated.

Both theoretical aspects, as well as practical sessions on multiple technological tools and techniques, were demonstrated. The basics of using Zoom, along with creating break-out rooms, background setting, lighting and camera positioning, connectivity issues and backup plans were also explained. Further, installation and using the DroidCam application in the absence of an inbuilt laptop camera, checking the internet bandwidth using and using Mentimeter application to obtain real-time feedback were also demonstrated. A briefing was provided on the MS Teams application as well.

In addition, Google applications such as Google Forms and Google Translator, developing presentations using MS PowerPoint, downloading high-quality images through Freepik, unDraw and infographics, downloading audio/ video files using Y2mate and designing social media content and other creative material using Canva application were demonstrated.

At the latter part of the training, a Zoom meeting was created, and the participants were allowed to test various functionalities and engage with the other participants online. Further, it is planned to hold one-to-one sessions with each participant in the coming weeks to test their understanding and usage of the learning.