Grievance Handling Guidelines and Workplace Cooperation Guidelines: Training of Department of Labour (DoL) Trainers

A training-of-trainers (ToT) workshop for about 20 Sri Lanka DoL officials was held on 28-29 October 2019. This followed an earlier workshop convened by the DoL in partnership with the ILO in July 2019 to develop enterprise-level grievance handling guidelines and workplace cooperation guidelines respectively. The next step following the TOT is to pilot the guidelines in a few enterprises and to refine them further based on the lessons learned.

A Training of Trainers (TOT) on the ILO global toolkit on Grievance Handling in unionised enterprises and the ILO global toolkit on establishment of Workplace Cooperation Committees in non-unionised enterprises, took place with the technical facilitation of ILO Specialist on Social Dialogue and Labour Administration Mr. Mahandra Naidoo on 28th and 29th October in Colombo Sri Lanka.

The ILO has developed an Industrial Relations toolkit which aims to promote bipartite social dialogue and dispute resolution, in line with ILO standards. Sri Lanka was the first country in which these guidelines were piloted -- through the July 2019 workshops on grievance handling and workplace cooperation respectively -- with the facilitation of ILO Specialist on Social Dialogue and Labour Administration Mahandra Naidoo. The results were Guidelines on Grievance Handling and Workplace Cooperation. The Department of Labour will lead discussions to pilot this guidance at enterprise-level and for its further improvement.

This activity directly contributes to DWCP Output 2.1.3 (Enhanced bi-partite workplace cooperation) and Country Priority Outcome 2.1: Effective systems for social dialogue and tripartism in place, institutionalised and operationalised.