Enhanced Dispute Resolution through Enterprise-level Grievance Handling Mechanisms

The ILO’s tripartite constituents in Sri Lanka have identified the strengthening of social dialogue and workplace cooperation as a critical factor for improved dispute resolution. The Department of Labour has engaged employers and trade unions on labour dispute settlement at enterprise-level in the past. However, this has not been successful due to differing interests of employers and trade unions.

The two day workshop will develop grievance handling guidelines through a tripartite consultation facilitated by the ILO. The guidelines will be based on the ILO Examination of Grievances Recommendation, 1967 (No. 130). The primary purpose of the ILO guidelines are to inform and encourage the resolution of grievances at an enterprise level, in a rapid, structured and transparent way.

A tripartite team will be trained by the ILO on the implementation of the guidelines. This team will support a small group of enterprises to pilot the development of grievance handling procedures. The grievance procedures will ensure the real possibility of achieving a settlement of the case freely accepted by the worker and the employer, if there is compliance with each step provided for by the procedure.

The two day workshop will bring together senior officials of the Department of Labour, enterprise-level union representatives, enterprise-level worker representatives (for non-unionised enterprises) and enterprise-level management representatives.

This activity contributes to Sri Lanka’s Decent Work Country Programme (DWCP) 2018-2022, Country Priority 2: Better Governance of the Labour Market, Outcome 2.2: More effective labour administration system with more efficient workplace inspection in place. Output 2.2.1: Increased capacity of the labour administration and mechanisms in place for effective dispute resolution.