Work on delivery platforms in Argentina: Analysis and policy recommendations

As intermediaries between supply and demand, platforms encompass a wide variety of services that involve the performance of specific tasks by providers, generally labeled as "independent". Among the most common types of tasks covered by this form of work there is a wide range of services, generally of low complexity, such as delivery services, courier services and home delivery of products. The provision of services through digital platforms has motivated different opinions about the relationship between service providers and the platforms themselves. The analysis of the indicators of economic, technical and legal dependence conducted by observing the contracting modalities carried out by these distribution platforms, are indicative to determine the nature of the link established between them and the service providers. This report provides an in depth analysis of the actors of the digital delivery platforms in Argentina, their relationships, their characteristics and working conditions and, in turn, proposes a series of policy recommendations to improve their situation.