Dar es Salaam (ILO News). The ILO Skill-Up Quality Apprenticeship in Hospitality Programme launched a Training of Trainers (TOT) workshop in Arusha and Zanzibar in June 2019. The workshop was part Of ILO’s capacity building drive to equip hotel supervisors and trainers with the skills to mould competent Apprentices during work based training.
Over 110 hotel supervisors and trainers from 31 partner hotels took part in the 6 days interactive training programme aimed to provide capacity building to the hotel industry partners. The first round of training which took place in Arusha targeted 40 supervisors, while 70 participated in the Zanzibar leg.
Apprentices enrolled in the work based learning programme spend 60 per cent of their training in the selected partner hotels. Therefore it is imperative that trainers receive the right support and training to facilitate real time workplace learning with a keen eye on wok-based training delivery.
“It is important that our partners understand the unique nature of Apprenticeship training. Apprentices are not full time staff, nor are they interns or trainees and cannot be treated as such,” explained Comoro Mwenda, the Programme’s National Officer.
In order to orient and provide training to the industry partners the training focused on the following key components:
- Introduction to the Apprenticeship concept
- How to identify training needs
- How to design and facilitate apprenticeship training
- How to evaluate apprentices using programme tools and assessment forms
- Concept of couching and mentoring
- Developing vision and planning
The workshops incorporated participatory action-oriented learning which allows trainers and supervisors to share experience and knowledge.
Jovita Dallaris, Senior Tutor at the National College of Tourism Arusha, says the training couldn’t have come at a better time.
“Hospitality industry standards have dropped over the years, we need to work hard to inject the passion and recommit ourselves to focus on excellent service delivery… Programmes like these are not only a way for us to receive training but also to share knowledge and experiences and change our approach as trainers.” Jovita commented.
The Apprenticeship Programme is funded by the government of Norway and the training took place with the support of the Zanzibar Association of Tourism Investors (ZATI) and The State University of Zanzibar (SUZA) for Zanzibar part and with the Hotel Association of Tanzania (HAT) and The Nation College of Tourism (NCT) in the Mainland.