Training materials
Training programmes are implemented at regional and national levels based on materials specifically designed to address priority issues, such as prevention of HIV and AIDS, promotion of occupational safety and health, and enforcement of labour inspection in particular sectors.
Hotels; catering; tourism
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Good Practices Guide for Guesthouses and Small Hotels - Appendix of samples for Module 1
01 November 2012
The Good Practices Guide for Guesthouses and Small Hotels is an activity based learning program for managers or business owners who wish to manage customer service effectively and proactively – through motivating and inspiring their employees and teams.
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Good Practices Guide for Guesthouses and Small Hotels - Module 1
01 November 2012
The Good Practices Guide for Guesthouses and Small Hotels is an activity based learning program for managers or business owners who wish to manage customer service effectively and proactively – through motivating and inspiring their employees and teams.
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Good Practices Guide for Guesthouses and Small Hotels - Module 2
01 November 2012
The Good Practices Guide for Guesthouses and Small Hotels is an activity based learning program for managers or business owners who wish to manage customer service effectively and proactively – through motivating and inspiring their employees and teams.
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Good Practices Guide for Guesthouses and Small Hotels
01 November 2012
The Good Practices Guide for Guesthouses and Small Hotels is an activity based learning program for managers or business owners who wish to manage customer service effectively and proactively – through motivating and inspiring their employees and teams.
Construction
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BEL (Built Environment & Labour) - Formulating Projects and Studies Concerning Labour Issues in Greening the Sectors of the Built Environment
01 October 2012
This Manual provides guidance to ILO units and field offices which wish to engage in studies and projects related to greening sectors of the built environment.
Hotels; catering; tourism
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HIV and AIDS: Guide for the tourism sector
01 July 2012
The aim of this Guide is to help stakeholders in the tourism sector and their affiliated members to develop and implement their own workplace HIV and AIDS policies and programmes as well as to support effective implementation of the key principles established in ILO Recommendation 200.
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Toolkit on Poverty Reduction through Tourism
12 December 2011
The toolkit outlines the background to poverty reduction approaches and how the ILO is involved within the context of decent work and the United Nations Millennium Development Goals. Recent developments in tourism and a vision for an inclusive, pro-poor tourism industry are summarized.
Public service
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Manual on collective bargaining and dispute resolution in the public service
01 December 2011
This Manual seeks to provide examples on how different countries have developed successful mechanisms to prevent and resolve disputes in labour relations in the public service. It showcases effective ways to develop collective bargaining systems and provides approaches and formulas for dispute resolution.