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English: Workplace violence in services sectors and measures to combat this phenomenon, pdf 0.1 MB
Español: La violencia en el lugar de trabajo en el sector de los servicios y medidas para combatirla, pdf 0.1 MB
Français: La violence au travail dans le secteur des services et mesures visant à combattre ce phénomène, pdf 0.1 MB
Español: La violencia en el lugar de trabajo en el sector de los servicios y medidas para combatirla, pdf 0.1 MB
Français: La violence au travail dans le secteur des services et mesures visant à combattre ce phénomène, pdf 0.1 MB
The code covers such key areas of action on workplace violence as: policy; hazard identification; risk assessment; prevention and control; training; management and mitigation of the impact; care and support of workers affected; monitoring and evaluation. This code applies to all areas of economic activity in the public and private services sectors.
This code should be used to: develop practical responses at the workplace, enterprise, organization, sectoral, national, regional and international levels; promote processes of dialogue, consultation, negotiation and all forms of cooperation among governments, employers, workers and their representatives, as well as other concerned stakeholders as appropriate; give guidance in developing national laws, policies and programmes of action; in workplace, enterprise, organization and sectoral agreements; and in workplace policies and plans of action.
There are some consequences of workplace violence, which may include stress, although stress is a concept which, for some, is not clearly definable. For some parties, consideration of the prevention and aftermath of workplace violence is a human resources management issue, for others it is a safety and health issue.
The primary emphasis for governments, employers, workers and their representatives in dealing with these challenges is to establish and pursue a proactive approach taking into consideration the occupational safety and health management systems approach. Such systems seek to prevent problems through policy, organizing, planning, implementation, monitoring and review, with the aim of enhancing the work environment and organizational efficiency.
This code should be used to: develop practical responses at the workplace, enterprise, organization, sectoral, national, regional and international levels; promote processes of dialogue, consultation, negotiation and all forms of cooperation among governments, employers, workers and their representatives, as well as other concerned stakeholders as appropriate; give guidance in developing national laws, policies and programmes of action; in workplace, enterprise, organization and sectoral agreements; and in workplace policies and plans of action.
There are some consequences of workplace violence, which may include stress, although stress is a concept which, for some, is not clearly definable. For some parties, consideration of the prevention and aftermath of workplace violence is a human resources management issue, for others it is a safety and health issue.
The primary emphasis for governments, employers, workers and their representatives in dealing with these challenges is to establish and pursue a proactive approach taking into consideration the occupational safety and health management systems approach. Such systems seek to prevent problems through policy, organizing, planning, implementation, monitoring and review, with the aim of enhancing the work environment and organizational efficiency.
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