Preface 
 
1. INTRODUCTION 
 

• Scope 

• What is an employers' organization 

• Rationale for employers' organization

2. ISSUES FOR EMPLOYERS IN A CHANGING ENVIRONMENT 
 

• Managing change 

• Labour relations and human resource management 

• Human resources 

• Balancing efficiency with equity and labour market flexibility 

• External and internal (workplace) environment 

• Challenges and issues in transition economies 

• Employment creation  

3. EMPLOYERS' ORGANIZATIONS IN A CHANGING ENVIRONMENT 
 

• Introduction 

• Factors conditioning the influence of employers' organizations 

• Capacity 

• Environment 

• Membership base 

• Income 

• Staff and training 

• Research and information base 

• Structure 

• Services

• Strategic planning 
   

 
4. SERVICES IN THE CONTEXT OF A CHANGING ENVIRONMENT 
 

• Introduction 

• Service delivery 

• Labour relations and human resource development 

• Productivity  
   

5. LOOKING TO THE FUTURE