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34. How is quality assured in a certification system?
The certification process requires total transparency. Therefore, it is supported by quality assurance mechanisms oriented to ensure that the procedures used for certification are carried out in compliance with administrative and technical methodological guidelines devised for such purpose.(1)
Both the certifying body and the assessment centre have quality assurance systems. The assessment centre has to guarantee the existence of internal verification mechanisms in order to make sure that the assessment is carried out according to the established procedures and guidelines and therefore obtain impartial, transparent and objective results.
The assessment centre(2) must have an internal verifier in order to check the consistency of the procedures that are being used, give advice to assessors about the assessment process and create the necessary conditions to handle the information related to assessments.
A certifying body is in charge of external verification of the assessment centre. In order to do this, it uses information from internal verification and it also checks the assessment practices used, it provides consultancy to assessors and keeps registers of performed assessments. In this relationship, the feedback that the certifying body gives to the assessment centre is fundamental.
The internal verifier of assessment centres must control:
Assessment practices.
The external verifier’s role involves:
If non-conformances are found during the verification process, the certifying body will give consultancy services and support to the assessment centre with the purpose of discovering and neutralising the causes of this situation.
In Mexico, people who use this assessment are certified by a technical standard of labour competency, this implies a quality stamp in their performance.
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1 CONOCER, op. cit
2 Although we talk about assessment centre, standards also allow the recognition of independent assessors.
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