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Patiño G., C.A.
Quality models in vocational training and education. Analysis and complementary aspects

Montevideo: ILO/Cinterfor, 2007
159p. (Technical office papers, 18)

ISBN: 978-92-9088- 231-X

 

Vocational Training Institutions (VTIs) and many educational institutions are making good progress in developing quality management systems. These are basically framed in practices derived from three internationally-recognized models. These are the ISO Standards model (especially those of the ISO 9000 family), the programmes and institutions accreditation systems that have been developed mainly in the sphere of higher education, and the national and international quality awards, which in some cases include excellence awards for school management.

The aim of this book is to help clarify the methodological and functional aspects of these models and the viability of applying them in VTIs in Latin America and the Caribbean. The main areas covered are as follows: (a) an overview of the concept of quality applied to educational institutions, (b) a description of the methodology and functioning of the three models in question, (c) an examination of the way the models complement each other, and the preference factors involved in their adoption by educational institutions, and (d) give an analysis of the utility and applicability of the models in VTIs.

 

Contents

Introduction

Acknowledgements

Chapter 1
The concept of quality and its application in educational institutions

Chapter 2
Characteristics of models based on the ISO 9000 family of standards, with reference to adaptations for educational institutions, with reference to adaptations for educational institutions

2.1 General observations
2.2 Methodological aspects
2.3 Functioning and advantages of applying the ISO 9001:2000 model in educational organizations and VTIs
2.4 Recent quality management systems experience of the SENA in Colombia, as an example
2.5 Implementation of the INFOTEP quality management system in the Dominican Republic. A chronological account
2.6 The quality model in vocational training oriented from ministries of labour: the case of Argentina

Chapter 3
Characteristics of the Institutional Evaluation/Accreditation Model and of Undergraduate Programmes

3.1 General observations
3.2 Methodological aspects
3.3 Functional aspects
3.4 Four special cases: Colombia (two), Costa Rica and Jamaica

3.4.1 The Colombian Training for Work Programmes and Institutions Accreditation System
3.4.2 Recognition or Authorization of Courses and Programmes by the SENA
3.4.3 Costa Rica National Training Institute (INA) Accreditation Service for Training Courses and Programmes
3.4.4 Accreditation of Training Institutions by the National Technical and Vocational Education and Training Council of the HEART-NTA in Jamaica

Chapter 4
Characteristics of national quality award models and their application in educational institutions

4.1 General overview
4.2 Methodological aspects

4.2.1 Mission
4.2.2 Objectives
4.2.3 Evaluation criteria
4.2.4 The general awards process
4.2.5 Three key elements in the awards process

4.3 Function aspects of national quality awards
4.4 National quality awards and the education sector

4.4.1 Countries in which educational institutions participate in the national edition of the Award in the category of service providers
4.4.2 Countries in which exists a category exclusively for educational institutions inside the National Award
4.4.3 Countries with a School Management Quality Model connected to the National Award
4.4.4 Benefits of going in for awards or prizes
4.4.5 The EFQM, a leading model in educational institutions in the Americas

Chapter 5
Examination of complementary aspects of the models and preference factors in institutions

5.1 Common features of the three models
5.2 Complementary aspects of the three models
5.3 Preference factors in different institutions

Chapter 6
Concluding observations. Utility and applicability of the models in vocational training institutions

6.1 General observations
6.2 Utility and applicability of the models in vocational training institutions

Annexed Documents

 

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