Workplace violence is one of today's most serious occupational hazards. This practical guide offers valuable information on how to systematically design and develop workplace prevention programmes and policies.

It approaches the issue from two fronts – first, it demonstrates how workplace violence can be prevented by examining how organizations and groups are handling the problem. It reviews an array of existing guidelines and policies developed by governments, trade unions, special study groups, workplace violence experts, employers' groups and specific industries and generates a useful survey of 'best practice' strategies.

Secondly, the guide outlines in detail a reliable and effective methodology for developing workplace violence prevention and response programmes which includes:

• assessing and describing risk
• designing and implementing preventive and reactive measures
• monitoring the effectiveness of prevention and reactive measures
• reviewing the risk management process

Every worker deserves to work in a safe and secure environment and violence should not be accepted as part of any job. This book presents concrete guidance for combating violence in the workplace while also providing a wider understanding of the factors and conditions which contribute to it.

Order from ILO Publications