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Key facts
Informal conflict resolution
Resolving problems
Seeking assistance
Staff experiences with informal conflict resolution (pdf Kb 25)
Guide to procedures
Getting our help
Annual reports

Guide to procedures  

The Office and the Staff Union signed a collective agreement in February 2004 that establishes new informal conflict resolution mechanisms and a new formal grievance procedure. These were approved by the Governing Body in March 2004.

Joint Negotiating Committee Intranet site - (html)

A user’s guide to ILO conflict prevention and resolution procedures
English (pdf Kb 130) - French (pdf Kb 209) - Spanish (pdf Kb 198)

Collective Agreement on Conflict Prevention and Resolution
English (pdf Kb 196) - French (pdf Kb 196) - Spanish (pdf Kb 196)

Administrative Circular No. 6/648 Conflict Prevention and Resolution Procedures
English (pdf Kb 23) - French (pdf Kb 23) - Spanish (pdf Kb 23)

Administrative Circular No. 6/649 Informal conflict resolution mechanisms
English (pdf Kb 26) - French (pdf Kb 26) - Spanish (pdf Kb 26)

Staff Regulations Chapter XIII
English (html) - French (html) - Spanish (html)

To contact the Mediator's Office
Phone: +41 (0) 22 799 7270
In person: Room M2-89 at ILO headquarters in Geneva
By mail:
Office of the Mediator
International Labour Office
4, route des Morillons
1211 Geneva 22 - Switzerland
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Last update: 17 August 2015