ILO is a specialized agency of the United Nations
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Key facts
Informal conflict resolution
Resolving problems
Seeking assistance
Staff experiences with informal conflict resolution (pdf Kb 25)
Guide to procedures
Getting our help
Annual reports

Key facts  

The Mediator does not have decision-making powers, but makes suggestions and recommendations, as appropriate, to resolve problems. The Mediator does not act as an advocate for either party.

Mediation is an informal process. No records of discussions or documents are kept and all aspects of the process remain strictly confidentional.

An important aspect of the Mediator's role is to provide a confidential ear, to help to identify and clarify problems and facilitate a rapid resolution.

The Mediator prepares an annual report for the Joint Negotiating Commitee which is published on the Mediator's website.

The Mediator is also responsible for coordinating and training the network of facilitators.

Informal procedures are completely confidential and no records are kept. They are not a mechanism to prevent you using the formal procedures. They are designed to help you resolve problems quickly and without creating more conflict. They were agreed between the Office and the Staff Union for your benefit.

To contact the Mediator's Office
Phone: +41 (0) 22 799 7270
In person: Room M2-89 at ILO headquarters in Geneva
By mail:
Office of the Mediator
International Labour Office
4, route des Morillons
1211 Geneva 22 - Switzerland
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Last update: 1 February 2005