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Key facts
 
Informal conflict resolution
 
Resolving problems
 
Seeking assistance
 
Staff experiences with informal conflict resolution (pdf Kb 25)
 
Guide to procedures
 
Getting our help
 
Annual reports
 

 
Informal conflict resolution services  
Facilitation | Coaching | Mediation
    
Mediation
Mediation is at heart a negotiation between two or more persons with the help of a neutral third party, the mediator.

The mediator helps the parties to identify their interests, alternatives to a negotiated agreement, options and elements of an agreement.

In mediation, the parties themselves design their own solution.


Read what staff say about their experiences with mediation
 
"Malgré la complexité de la situation qui m'a poussée à recourir au Bureau du Médiateur, et malgré le fait que dans un premier temps la situation semblait être sans issue et est restée au point mort, la médiatrice a démêlé l'affaire avec tact, adresse, acuité et sensibilité. L'expérience a certes été dure pour moi, mais fort instructive."
 


To contact the Mediator's Office
Email: mediator@ilo.org
Phone: +41 (0) 22 799 6291
Fax: +41 (0) 22 799 7451
In person: Room M2-71 at ILO headquarters in Geneva
By mail:
Office of the Mediator
International Labour Office
4, route des Morillons
1211 Geneva 22 - Switzerland
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Further information
 
»Standards of Conduct
ILO Mediators adhere to these standards of conduct (pdf Kb 27)
 
»Staff experiences (pdf Kb 25)
 
  
 
 
  
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Last update: 1 February 2005