ILO is a specialized agency of the United Nations
ILO-en-strap
  
Back to Home page Home page    
Back to Home page
  
 
Key facts
 
Informal conflict resolution
 
Resolving problems
 
Seeking assistance
 
Staff experiences with informal conflict resolution (pdf Kb 25)
 
Guide to procedures
 
Getting our help
 
Annual reports
 

 
Informal conflict resolution services  
    
Conflict is natural; neither positive nor negative, it just is. . . .It is not whether you have conflict in your life. It's what you do with that conflict that makes a difference.
"The Magic of Conflict", Thomas F. Crum

Conflict is everywhere. At the ILO, conflict arises between
  • colleagues,
  • managers and their staff,
  • staff and the Administration.

Many workplace conflicts are damaging in terms of wasted time and money, mental health, lost resources, physical illness, and the decline of collegial and organisational trust.

But conflict can also be constructive in promoting communication, joint problem-solving and positive change for all involved.

Too often, we talk with officials who are experiencing conflict two, three or more years from the time the conflict first emerged.

The chance of successfully resolving workplace conflict is much greater with early, informal help.


To contact the Mediator's Office
Email: mediator@ilo.org
Phone: +41 (0) 22 799 6291
Fax: +41 (0) 22 799 7451
In person: Room M2-71 at ILO headquarters in Geneva
By mail:
Office of the Mediator
International Labour Office
4, route des Morillons
1211 Geneva 22 - Switzerland
     0

The Office of the Mediator provides informal and confidential help to put parties on the road to positive outcomes through:
»Facilitation
 
»Coaching
 
»Mediation
 
  
 
 
  
 ^ top 
  
Last update: 1 February 2005