ILO is a specialized agency of the United Nations
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Key facts
Informal conflict resolution
Resolving problems
Seeking assistance
Staff experiences with informal conflict resolution (pdf Kb 25)
Guide to procedures
Getting our help
Annual reports

Informal conflict resolution services  
Facilitation | Coaching | Mediation
ILO officials - facilitators - trained in early conflict resolution are available to help persons with a work-related problem to explore options for informal resolution of the problem. Facilitation is available to any person with a contractual relationship to the ILO.

Confidentiality is guaranteed throughout the facilitation process. Facilitators do not serve in cases where they have a personal interest.

Informal conflict resolution services/Facilitation
Facilitation can help a staff member who wants:
  • to improve relationships at work
  • to talk about or resolve any work-related problem.

Facilitators listen and help by:
  • providing information on the facilitation process and other procedures,
  • exploring options and alternatives,
  • preparing for dialogue.

Read what staff helped by a facilitator say about their experiences.
"I found my meetings with the facilitators (I had two) extremely helpful and productive. Not having been through such a process before, I was struck by the focus on negotiating skills and strategies. These are issues to which I (and I would guess many others) have given relatively little thought in the past, and the things I learned will, I am sure, be very helpful to me in future negotiations as well."

To contact the Mediator's Office
Phone: +41 (0) 22 799 7270
In person: Room M2-89 at ILO headquarters in Geneva
By mail:
Office of the Mediator
International Labour Office
4, route des Morillons
1211 Geneva 22 - Switzerland

Further information
»Facilitator protocol (pdf Kb 54 )
»Staff experiences (pdf Kb 25)
»Contact a facilitator directly
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Last update: 21 september 2010