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Key facts
 
Informal conflict resolution
 
Resolving problems
 
Seeking assistance
 
Staff experiences with informal conflict resolution (pdf Kb 25)
 
Guide to procedures
 
Getting our help
 
Annual reports
 

 
Informal conflict resolution services  
Facilitation | Coaching | Mediation
    
Facilitation
ILO officials - facilitators - trained in early conflict resolution are available to help persons with a work-related problem to explore options for informal resolution of the problem. Facilitation is available to any person with a contractual relationship to the ILO.

Confidentiality is guaranteed throughout the facilitation process. Facilitators do not serve in cases where they have a personal interest.

Informal conflict resolution services/Facilitation
Facilitation can help a staff member who wants:
  • to improve relationships at work
  • to talk about or resolve any work-related problem.

Facilitators listen and help by:
  • providing information on the facilitation process and other procedures,
  • exploring options and alternatives,
  • preparing for dialogue.


Read what staff helped by a facilitator say about their experiences.
 
"I found my meetings with the facilitators (I had two) extremely helpful and productive. Not having been through such a process before, I was struck by the focus on negotiating skills and strategies. These are issues to which I (and I would guess many others) have given relatively little thought in the past, and the things I learned will, I am sure, be very helpful to me in future negotiations as well."
 


To contact the Mediator's Office
Email: mediator@ilo.org
Phone: +41 (0) 22 799 6291
Fax: +41 (0) 22 799 7451
In person: Room M2-71 at ILO headquarters in Geneva
By mail:
Office of the Mediator
International Labour Office
4, route des Morillons
1211 Geneva 22 - Switzerland
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Further information
 
»Facilitator protocol (pdf Kb 54 )
 
»Staff experiences (pdf Kb 25)
 
»Contact a facilitator directly
 
  
 
 
  
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Last update: 21 september 2010