ILO is a specialized agency of the United Nations
Office of the Mediator
NOTE : The Office is currently in the process of recruiting a new Mediator. In the meantime, staff can refer to HRD ( or the Staff Union ( to seek information regarding informal workplace conflict resolution.

The Office of the Mediator is an independent, impartial, neutral and confidential resource for resolving work-related problems through dialogue and mediation. The Mediator is an informal resource with no role in the formal grievance procedures.

Services are available to anyone with a contractual relationship with the ILO. In situations involving sexual harassment, services are also available to job applicants.

The Mediator assists in conflict prevention by reporting to the Joint Negotiating Committee on systemic work-related problems. In addition, the Mediator can facilitate team-building and/or conflict prevention workshops.

» Terms of reference for the Mediator

To contact the Mediator's Office
Phone: +41 (0) 22 799 7270
In person: Room M2-89 at ILO headquarters in Geneva
By mail:
Office of the Mediator
International Labour Office
4, route des Morillons
1211 Geneva 22 - Switzerland
»Key facts
»Resolving problems
»Seeking assistance
»Staff experiences with informal conflict resolution (pdf 59 Kb)
»Annual reports
»Guide to procedures
»Contact us
Staff survey on Mediator Services
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Last update:14.07.2021