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Performance Indicators For Microinsurance - (pdf 503 KB)
A Handbook for Microinsurance Practitioners
John Wipf and Denis Garand, 2008
Published by ADA, BRS and CGAP Working Group on Microinsurance
The 8 key principles and ten key performance indicators, presented in the handbook, are applicable to all
microinsurance providers, irrespective of legal structure, environment, organizational setup and type of
microinsurance product offered, although there may be some differences in performance and interpretation.
The handbook contributes to set a new standard for the entire microinsurance industry.
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