Social protection:
Violence and stress at work

Phenomena related to violence and stress at work is not really specific to any sector. They are, however, especially noted in services receiving customers on the premises of the enterprise for long periods, like in hotels and restaurants.

Useful links/resources

Additional information related to workplace violence and stress in the Hotels; catering; tourism sector:

• Code of Practice on workplace violence in services sectors and measures to combat this phenomenon
• Violence at work in hotels, catering and tourism (pdf, 549k), Sectoral Activities Working Paper, WP.211, Geneva, 2003.