The Sustaining Competitive and Responsible Enterprises (SCORE) programme is a global technical assistance programme developed by the ILO to support small and medium sized enterprises’ (SMEs) development and create decent work. The SCORE programme aims to solve problems faced by SMEs through a short-term training for managers and employees, along with on-site expert consultations and guidance.
The programme philosophy and approach focuses on the belief that good management and improved labour practices lead to higher productivity and better competitiveness. The programme enables participating enterprises to make major improvements in areas such as working conditions, human resource management, environment management and at the same time to promote quality, productivity, and competitiveness of enterprises.
Project objectives and outcomes
The overall objective of the programme is to assist SMEs in becoming more sustainable through being cleaner, more productive and competitive, as well as providing more sustainable and decent work. Through the SCORE programme, SMEs are expected to:
- Improve worksite management and reduce unnecessary work by implementing 5S systems, in order to improve quality and productivity.
- Improve human resource management abilities and to create a better communication environment for both management and workers.
- Boost corporate responsibility through environment management and cleaner production so as to achieve higher economic returns.
- Improve occupational health and safety management and create a better work environment.
To achieve this objective, the SCORE project needs to deliver the following outcomes:
- Build capacity of trade associations and local organization of employers, so as to enable them to independently manage and coordinate the training and consulting services for SMEs.
- Assist local business development service providers to deliver effective training and consulting services for workplace upgrading on a commercially sustainable basis.
- Disseminate progressive workplace practices through mass media together with labour inspection authorities, journalists, international buyers, multi-national companies and local training agencies.
- From these outcomes it becomes clear that the SCORE project does not train SMEs itself. It builds the capacity of local organizations to train and coach SMEs through a commercially viable business model.
Achievements to date
- Launched by the Swiss President, Mrs. Dorris Leuthard (July 2010);
- All five SCORE training Modules have been adapted and translated into Bahasa Indonesia (2010);
- Strong collaboration with Astra Dharma Bhakti Foundation, an CSR institution which provides SCORE upgrading services to automotive SMEs, causing a sharp reduction to the ILO-SCORE training contribution to only 10 per cent (2010 - current);
- The Ministry of Manpower and Transmigration started to integrate SCORE methodology into their training portfolio, expand and fund the SCORE trainings activities to five provinces outside Jakarta (Central Java, South Sulawesi, South East Sulawesi, Central Java and Lampung) (2010-2012);
- Completion of trainings for SCORE’s trainers in six provinces covering four out of five main training Modules of SCORE on workplace cooperation, quality management, productivity and cleaner production and human resources management;
- The Indonesian Employers’ Association (Apindo) has integrated SCORE methodology into the Apindo’s SMEs programme (2011);
- Establishment of SCORE Evaluation and Monitoring (M&E) database system, presenting an overall results of 88 companies registered as pilot enterprises of SCORE, 92 instructors trained; 441 enterprise staff trained (48 per cent managers and 52 per cent workers);
- Three of SCORE participating SMEs from Jakarta, Central Java and South East Sulawesi, won the “Parama Karya Award” the Indonesia highest Productivity Achievement Award 2011 (2012); and
- Completion of the SCORE Social Marketing Campaign in Jakarta and Makassar which had showed an increase in awareness of both management and workers on responsible workplace practices and in working relations as well as communications.