BackgroundThe International Labour Organization (ILO) with funding from the Swiss State Secretariat for Economic Affairs (SECO) in partnership with the Indonesian Financial Services Authority (OJK) and Coordinating Ministry of Economic Affairs (CMEA) has launched a programme, titled PROMISE IMPACT, to support micro and small enterprises to access to quality financial services which can contribute towards productivity, growth, and employment.
One of the key deliverables of the project is to assist financial service providers (FSPs) in Indonesia to implement pilot projects to develop services for clients that create greater value to the clients. These can include improving existing financial products or delivering non-financial services as part of the “loan package”.
In 2018, thirteen partner FSPs of Promise Impact located across two provinces are implementing the pilot project in the form of training and counselling for the clients. The training and counselling sessions are facilitated by account/loan officers that were previously trained by ILO master trainers on marketing and financial management for micro and small business owners.
PurposeIn light of the above, the Promise Impact plans to organize a one day workshop in Bandung and Surabaya. The purpose of the workshop is to understand the progress of the pilot project undertaken by the partner FSPs.
The workshop will also be an opportunity for the trainers/counsellors from each of the FSPS to explain the constraints and at the same time identify solutions. The workshop would also provide a chance for the FSPs to share their experience.
The workshop would be facilitated by the Promise Impact team by using the world café model. The project is in the interest to know more regarding the interaction/relationship between the account officer and the clients as a result of the training/counselling.