Training of Trainers on Start and Improve Your Business

The training of trainers is aimed to assist the financial service providers (FSPs) enhancing their internal capacity so they could provide better services to their clients.

Objectives

In assisting the partner FSPs to enhance their internal capacity, so they could provide better services to their clients and based on the client survey that was previously conducted, the project, in collaboration with SIYB master trainer will organize a training of trainers on Start and Improve Your Business (SIYB). This first phase will accommodate 4 partner FSP that would take part in the training.

SIYB TOT aims to:

  • Develop the capacity of account officers/loan officers who can then train and provide coaching to their clients (businesses).
  • Promote and expand the use of the SIYB training module, which provides a systematic approach to developing the skills necessary for entrepreneurship by introducing facilitators to participatory processes and systematic learning techniques.
  • Facilitate networking and close collaboration amongst SIYB facilitators.
In assisting the partner FSPs to enhance their internal capacity, so they could provide better services to their clients and based on the client survey that was previously conducted, the project, in collaboration with SIYB master trainer will organize a training of trainers on Start and Improve Your Business (SIYB). This first phase will accommodate 4 partner FSP that would take part in the training.

Background

The PROMISE IMPACT project was initiated by ILO and SECO to promote sustainable and responsible financial inclusion for MSEs. And, at the same time the project aims to pilot test a business model to see whether “finance+” services from FSPs can result in promoting a double bottom line. In other words by improving or introducing a set of integrated services (financial and non-financial) can FSPs maintain or achieve greater profitability in the long-term while contributing towards greater economic and social impact at the client level.

In this regard, PROMISE IMAPCT aims to build the internal capacity in FSPs through training of their account/loan officers who interface with the clients on a regular basis. Normally, their core function is to market their services, make and collect loan payments. By building their technical capacity, the project will help them to become business counsellors so that they can train and advise their clients. The type of capacity building needed is determined after FSPs carry out client surveys to better understand the needs of their clients.

In the first phase, four FSPs have completed their client surveys. The findings from these surveys suggest that business planning and marketing are two areas where clients need assistance in future. As the next step, the project is now organizing training of trainers (TOTs) for account/loan officers using the Start and Improve Your Business (SIYB) training course.