Working Paper No. 47, 'Assessing South Africa's Commission for Conciliation, Mediation and Arbitration (CCMA)'

This paper is one in a series of national studies that examine how certain highperforming dispute resolution institutions have responded to the changing nature of workplace disputes with a view to informing future developments in dispute resolution policy. Undertaken on behalf of the ILO by leading regional experts, each paper in the series looks at the evolution of a national dispute resolution institution. Highlighting the key challenges the institution has faced and the ways in which it has responded, the papers offer a critical insight into the achievements and continued weaknesses of the system in question.